Talkin' Water is a series of virtual forums for residential customers to learn more about your water system. The forums are hosted on the Microsoft Teams platform and recordings are placed on the District's YouTube channel.
Upcoming Events
July 8, noon - 1 p.m.: Advanced Weather-Based Irrigation Controller Techniques
Click here to learn more about irrigation controller rebates.
Past presentations
Past presentations are listed below under "Related Questions"
Related Questions
Conservation Technician Steve Carper provided instruction and tips for getting the most out of your irrigation controller and turning on your irrigation system.
Resources
- Spring Irrigation Maintenance Checklist
- Outdoor Water Conservation
- Irrigation Maintenance Video
- Backflow Prevention
- Gold Plan Residential Backflow Testing Program
- TVWD Residential Rebates
Field Customer Service Lead Mike Etienne and Conservation Technician Steve Carper provided timely tips to help keep your pipes from freezing, what you should do if your pipes freeze or break, and how to prepare your automatic irrigation system for winter weather.
Resources
CEO Paul Matthews, Willamette Water Supply Program Director Dave Kraska, P.E., and Chief Financial Officer Justin Carlton discussed what services your water rates fund, why rate increases are needed and what is being done to contain costs. Both events featured the same presentation followed by a Q&A.
- Presentation 1, September 9, 2025 video recording
- Presentation 2, September 10, 2025 video recording
- PowerPoint Presentation
Resources
Conservation Technician Steve Carper and Senior Water Quality Inspector Kahlil Howell provided instruction and tips for turning on your irrigation system, setting your irrigation controller, and the importance of backflow prevention assembly and its required annual testing.
Resources
- Spring Irrigation Maintenance Checklist
- Outdoor Water Conservation
- Irrigation Maintenance Video
- Backflow Prevention
- Gold Plan Residential Backflow Testing Program
- TVWD Residential Rebates
Engineering Associate Marisa Cummins and Engineering Division Manager Sarah Alton hosted an informative presentation about why TVWD replaces water mains and how we determine which water mains need to be to replaced.
Resources
Related ContentCEO Paul Matthews, Willamette Water Supply Program Director Dave Kraska, P.E., and Chief Financial Officer Justin Carlton discussed what services your water rates fund, why rate increases are needed and what is being done to contain costs. Both events featured the same presentation followed by a Q&A.
- Presentation 1, September 30, 2024 Video recording
- Presentation 2, October 10, 2024 Video recording
- PowerPoint Presentation
Resources
Field Customer Service Lead Mike Etienne and Customer Service and Billing Specialist Jesus Monje Oregon talked about how to safely shut off your water in an emergency, how a water meter works, how you can help keep utility workers safe on the job, and three other common questions TVWD receives.
Resources
CEO Tom Hickmann, P.E., Willamette Water Supply Program Director Dave Kraska, P.E., and Chief Financial Officer Paul Matthews discussed what services your water rates fund, why rate increases are needed and what is being done to contain costs. Both events featured the same presentation followed by a Q&A.
- Open House 1, August 2, 2023 Video recording
- Open House 2, August 17, 2023 Video Recording
- PowerPoint Presentation
Resources
Senior Water Quality Inspector Kahlil Howell provided instruction and tips for turning on your irrigation system, setting your irrigation controller, and the importance of backflow prevention and required annual testing.
Resources
Nathan Roder, lector del medidor, hablará sobre de dónde proviene su agua, cómo llevamos agua a su grifo, explique su factura de agua, y discutir la asistencia para facturas que está disponible.
Recursos
Joel Cary, Water Resources Division Manager discussed which TVWD service areas are fluoridated, how TVWD fluoridates your water and why TVWD will temporarily pause fluoridation for a few months due to construction on a critical water transmission main.
Resources
Puede ayudar a prevenir las tuberías congeladas y el daño por agua de las temperaturas frías tomando medidas simples en casa ahora. Fortino Izquierdo Ortiz, Especialista en Servicio al Cliente y Facturación, y Christina Rodriguez Walter, Administradora de Permisos y Extensión de la Willamette Water Supply Program, proporcionará consejos oportunos para ayudar a evitar que sus tuberías se congelen, información sobre lo que debe hacer si sus tuberías se congelan o se rompen, y cómo puede prepararse para las interrupciones en su servicio de agua.
Recursos
From a small water main break to the Cascadia Subduction Zone earthquake, emergencies can happen at any time. Willamette Water Supply Director Dave Kraska and TVWD Emergency Program Coordinator Kevin Sutherland discussed what we are doing to prepare and how you can actively prepare for interruptions in your water service.
Resources
Learn more about TVWD’s 209th and Farmington facility, an important project as we transition to the Willamette Water Supply System in 2026. Justin Dyke, Outreach and Engagement Coordinator and Andrew Barrett, Senior Project Engineer discussed the site’s future layout, functionality, and upcoming construction impacts. Presented January 19, 2022.
Resources
Are you concerned about how issues like earthquakes, climate change, drought, and pollution may affect your drinking water? Learn more about how we are preparing to keep the water delivered to TVWD customers safe and flowing even after a future Cascadia Subduction Zone Earthquake. Presented by Tom Hickmann, Dave Kraska, and Joel Cary October 26, 2021.
Resources
Learn more about the available water utility bill assistance programs, how you can sign up for long-term payment arrangements, and other community resources to help you get current on your bill. Presented by Justin Dyke and Sharie Ashbrook September 16, 2021.
Resources
- TVWD's Bill Assistance Programs
- Oregon Emergency Rental Assistance Program
- Community Action Oregon of Washington County
Get an “under the street” and “inside the system” view of how your quality water is processed and delivered to you! Learn why water mains break, how we work to minimize inconveniences during planned and emergency shutdowns, and what you can do to keep things working or prepare for the rare cases when you would be without water service. Presented by Water Operations Division Manager Pete Boone on April 21, 2021.
Resources
Watch a visual demonstration of the large diameter pipeline which will be used to bring water from the Willamette River to customers starting in 2026 via ESRI ArcGIS. Flyover views, interactive text and points of interest are enhanced features of the map created using ESRI ArcGIS, one of the leaders in the software mapping industry. Presented by Willamette Water Supply Program Geographic Information Systems Analyst Scott Fortman on March 24, 2021.
Resources
This event was designed for customers and consumers who wanted to learn more about the safety of drinking water and our water quality monitoring program. Presented by Water Resources Division Manager Joel Cary on July 16, 2020.
Resources