News

What began as a routine field visit in Beaverton turned into an unexpected – and buzzing – discovery for Tualatin Valley Water District (TVWD) staff – one that ultimately saved tens of thousands of honeybees.While reading a water meter on SW Augusta Drive, Derek, a TVWD Field Customer Service…

The Willamette Water Supply System is a brand-new drinking water system that will provide TVWD customers with safe, clean drinking water for generations. Customers will begin receiving water from the new supply as early as late-2026.

Winter weather and limited daylight hours adds an extra layer of caution around construction and maintenance activities. If you encounter active work areas, please slow down, stay alert, and give crews plenty of space to do their jobs safely – and feel free to wave as you pass by.

From starting or stopping service to answering billing questions or guiding customers through financial assistance programs, TVWD's Customer Service team is often the first point of contact and plays a vital role in delivering accurate information and trustworthy service every day.

The heart of the new Willamette Water Supply System is its state-of-the-art treatment facility. It is designed to provide the highest quality drinking water through a series of six advanced treatment steps that ensure your water will meet or be better than state and federal standards.

When the temperatures plummet, ensuring the uninterrupted flow of clean drinking water takes a dedicated team and proper preparation. At TVWD, our staff – from field technicians to office personnel – shift their focus to goal maintaining public safety and water service during extreme cold.

A major earthquake could compromise our region’s drinking water systems and threaten the health of our community. That’s why we are preparing now.

At TVWD, your safety and security are our top priorities. Unfortunately, we've received reports of imposters posing as our employees. By staying alert and following a few simple guidelines, you can help protect yourself from these fraudulent activities.

Customers can also take steps to stay informed. If you haven’t already, sign up for updates on projects in your neighborhood and follow us on social media and review and update your contact information in our billing system at least once a year so we can reach you quickly when needed.

Water theft is an alarming crime that threatens the integrity of our community's water supply. For this reason, TVWD customers are asked to report suspected water theft in your neighborhood. Together, we can protect this precious resource.