At TVWD, we believe keeping our customers informed is a vital part of delivering high-quality water and customer service. Whether it’s a major construction project, routine system maintenance like hydrant flushing, or an emergency repair under the street, we know these activities can affect your water service, your neighborhood, and your daily activities. That’s why we’re committed to proactive, transparent communication—so you’re never left wondering what’s going on in your area.
We use a variety of communication tools to keep you updated, including our quarterly newsletter, website, bill inserts, door hangers, text messages, automated phone calls, email alerts, and even in-person "knock and talks" when needed. These help us share timely updates and detailed information about planned and emergency work that might impact you. Whether it's temporary water discoloration from flushing or a short interruption in service, our goal is to provide you with clear, accurate information so you can plan accordingly.
Customers can also take steps to stay informed. Make a habit of checking our website for current projects or system alerts. If you haven’t already, sign up for updates on projects in your neighborhood and follow us on social media. Most importantly, be sure to review and update your contact information in our billing system at least once a year, so we can reach you quickly when needed. Here's a quick to-do list:
- Log in to your online billing account and confirm your phone number and email are current.
- Watch and listen for service alerts via text or phone.
- Bookmark the Projects and Outages webpages.
- Check your inbox, mailbox, and front door for newsletters, bill stuffers, or door hangers.
Reach out if you have questions—we’re here to help! Staying connected helps us serve you better.