Find answers to frequently asked questions about water bills, services, rates, and more. For additional help, contact TVWD’s Customer Service Team at (503) 848-3000 or by customerservice [at] TVWD.org (email).
Related Questions
TVWD offers several convenient water bill payment options, including in person, by phone or mail, online, or with automatic payments (through TVWD or your bank/credit union bill pay). Choose the option that works best for you.
Yes. To make a payment by phone, call (844) 331-8344. Payments can be processed using Visa, MasterCard, Discover, debit card, or E-check.
Payments can also be made in person, by mail, online, or with automatic payments (through TVWD or your bank/credit union bill pay).
Yes. Visit the Customer Self-Service Portal to set up online billing in the self-service portal and pay your bill online.
- Log in to the portal.
- Choose Make a Payment from the Payments drop down menu.
- Choose your payment method (bank account or credit card) and input the amount and date.
- Click Continue and follow the prompts.
For assistance, contact TVWD’s Customer Service Team at (503) 848-3000 or by customerservice [at] TVWD.org (email).
Payments can also be made in person, by phone or mail, or with automatic payments (through TVWD or your bank/credit union bill pay).
Yes. Mail your completed payment coupon and check or money order to:
Payment Processing Center
P.O. Box 4780
Portland, OR 97208-4780
Payments can also be made in person, by phone, online, or with automatic payments (through TVWD or your bank/credit union bill pay).
Yes. TVWD’s Office at 1850 SW 170th Avenue, Beaverton, OR 97003 is open for in-person payments Monday through Wednesday, from 7 a.m. to 4 p.m., and Thursday and Friday from 8 a.m. to 4 p.m.
The office location is served by TriMet:
- Bus: 52 - Farmington/185th to PCC Rock Creek (ID 6993)
- MAX Train: Elmonica/SW 170th Ave (ID 9829)
Payments can also be made by phone or mail, online, or with automatic payments (through TVWD or your bank/credit union bill pay).
Yes. TVWD offers an automatic payment option, which allows your payment to be automatically deducted from your bank account each month.
To set up automatic payments:
- Visit the online Customer Self-Service Portal and choose to pay with a debit or credit card or checking account.
- Fill out and return the online EFT Authorization Form (PDF) to TVWD to have payments deducted directly from your bank account.
- Contact Customer Service at (503) 848-3000 or by customerservice [at] tvwd.org (email).
Additionally, many banks and financial institutions offer their own online bill payment services. Contact your bank to learn about these options.
Payments can also be made in person, by phone or mail, or online.
Yes. TVWD offers several bill assistance programs for eligible customers, including:
- Long-term payment agreements.
- A 20% discount off the drinking water portion (both fixed and usage charges) of their water bill for 24 months.
- Credit for to up to 28 CCFs of water and fixed charges towards their water balance for a 12-month period.
To learn more and check if you qualify, either:
- Visit the Bill Assistance Programs webpage, or
- Contact Customer Service at (503) 848-3000 or by customerservice [at] tvwd.org (email).
Related Questions
To determine if TVWD provides your water service, type your address into the online Drinking Water Provider Look Up Tool.
There are a variety of reasons your water may not be flowing correctly:
Planned or Emergency Outages
Your water may have temporarily been shut off for water system maintenance, including installing new water mains or fixing water leaks and breaks. Stay informed about planned and emergency water system outages that could affect water service to your home or business at our System Leaks and Outages page.
Water Main Breaks
Water main breaks disrupt the flow of water through the pipes that supply homes and businesses. When a main breaks, the pressure within the system can drop significantly or be completely lost. If you suspect a water main break, please call us at (503) 848-3000. We are ready to respond to water emergencies 24 hours a day, seven days a week.
Shutoff Due to Non-Payment
As a last resort, TVWD will shut off water service due to non-payment after sending multiple notices, reminders, and phone calls. If you have been shut off due to non-payment, please call us right away at (503) 848-3000. For payment options, visit our Ways to Pay page for bill payment options and our Bill Assistance Programs page for help with your water bill.
No. TVWD specializes in providing drinking water services. Your sanitary sewer and stormwater services are managed by a different utility provider.
However, we partner with Clean Water Services and the City of Beaverton to co-bill for our water services and their sanitary sewer and surface water services. This partnership offers greater convenience for our shared customers and helps reduce costs.
Start or stop water service by either:
- Filling out the form* on our Start/Stop Service webpage, or
- Contacting Customer Service at (503) 848-3000 or by customerservice [at] tvwd.org (email).
*Before filling out the online form, confirm TVWD is your water provider using the online Drinking Water Provider Look Up Tool.
Everyone in your household should know how to quickly shut off the water in case a pipe breaks. Visit our Shutting Off Your Water webpage for step-by-step instructions on finding your main water shut-off valve, turning off the valve, and what to do if you can’t find the valve or need help.
TVWD offers a snowbird program so customers can temporarily suspend water and sewer fixed charges while they are away from the property for an extended period of time:
- Minimum of 60 days off: To qualify, your service must be turned off for a minimum of 60 days. There is a charge to cover the additional services related to turning off/on your meter which is applied on your return bill.
- Maximum of 12 months: After twelve months, contact us to re-establish full service or to make further arrangements.
- Reduced Billing: While enrolled, you will not be billed fixed water or sewer charges, but you will continue to be billed surface water charges. You may receive a prorated bill for services prior to the snowbird start date.
- Reactivation: Reactivation will automatically be scheduled based on the date that you requested during enrollment. If you need to change this date, please contact us at least one business day prior.
There is a fee for participating in this program - see Exhibit B - Other Services charges and Penalties 1e: All Snowbird Turnoffs. For more information or to sign up, call (503) 848-3000.
TVWD crews could be in your neighborhood for a variety of reasons, such as:
- Reading water meters.
- Maintenance, repair, or installation of new water infrastructure.
- Water quality testing.
- Water system upgrades or installations.
- Emergency response or leak detection.
- Preventative maintenance or inspections.
To learn more, visit our Projects webpage for ongoing construction updates or check our Outages webpage for planned or emergency water service outages.
Related Questions
Current residential rates can always be found on our Residential Water Rates page.
Current commercial and multi-family rates can be found on our Commercial Water Rates page.
TVWD rates are set every two years through a structured process that reflects the cost of delivering water to customers while maintaining water infrastructure and meeting regulatory requirements.
During rate setting processes, TVWD holds public hearings or workshops where customers can provide input on proposed rate changes. This ensures that customers have a chance to ask questions or voice their concerns.
For details about our rates, the rate-setting process, and bill assistance programs, visit our Drinking Water Rates webpage.
TVWD bills most customers every other month (or bi-monthly) to help save on costs. This approach reduces expenses for meter reading, postage, and mailing, allowing us to keep our operations efficient and water rates as low as possible.
Your water use is measured by a water meter. TVWD reads the meter regularly to calculate your bill based on your actual usage.
If we can’t read a water meter for any reason, such as inclement weather, we will send you an estimated bill based on your past water consumption for the same period in previous years. Once TVWD can read the meter again, your next bill will be adjusted to reflect your actual water use. Visit our Estimated Bills Explained webpage for more information.
You can help a TVWD customer in need by donating to the Customer Emergency Assistance Program. Any amount helps, even rounding up your online bill by a few cents can make a difference.
- Donate Online: When paying your water bill online through the Customer Self-Service Portal, you can easily contribute to TVWD’s Customer Emergency Assistance Program.
- Donate by Check: Mail checks to:
Tualatin Valley Water District Customer Emergency Assistance Program
1850 SW 170th Avenue
Beaverton, OR 97003
Community Action also accepts donations to help Washington County residents. Learn more about donating.
Related Questions
To update your contact information on your account, either:
- Visit the online Customer Self-Service Portal, or
- Contact Customer Service at (503) 848-3000 or by customerservice [at] tvwd.org (email).
You can use the above methods to update the following:
- Name on the account
- Credit/debit card information (Customer Self-Service Portal only)
- phone number
- Billing/mailing address
Access the online Customer Self-Service Portal to pay your utility bill and access account information.
Related Questions
Customer Service is available to assist you:
- Monday through Wednesday: 7 a.m. to 4 p.m.
- Thursday and Friday: 8 a.m.to 4 p.m.
Contact us by:
- Phone: (503) 848-3000
- customerservice [at] tvwd.org (Email)
- In-Person (Lobby): 1850 SW 170th Avenue, Beaverton, OR 97003
TVWD Customer Service is available Monday through Thursday from 7 a.m. to 4 p.m. and Friday from 8 a.m. to 4 p.m. We are closed on weekends and holidays.