Community Action of Washington County administers this program and can work directly with customers for assistance on their water bill and other utility assistance programs. Contact Community Action of Washington County to apply for assistance.
The Customer Assistance Program includes:
- Eligible customers can 20% off the drinking water portion (both fixed and usage charges) of their water bill
Program eligibility requirements:
- Current TVWD customer
- Single-family residential customer, receiving TVWD bill directly
- 60% median income for the past 60 days or enrolled in one of the following (but not limited to):
- Supplemental Nutrition Assistance Program (SNAP)
- Women, Infants and Children (WIC)
- Temporary Assistance for Needy Families (TANF)
- Oregon Health Plan/Medicaid (OHP)
- Low Income Home Energy Assistance Program (LIHEAP)
- Free or Reduced Lunch Program
- Housing and Urban Development (HUD)
- Medicaid
Program Duration
- Enrolled customers will receive the discount for 24 months
- Enrolled customers will be notified 60 days prior to program expiration. Once customers receive their 60-day expiration notice, they will be eligible to re-apply with Community Action.
- If enrolled customer moves out of current premise, they must re-apply with Community Action to receive the discount for the new premise.
Customers can qualify for both Customer Emergency Assistance Program funds (one-time-per-year funding for a defined emergency) and the Customer Assistance Program.
