Community Action of Washington County administers this program and can work directly with customers for assistance on their water bill and other utility assistance programs. Contact Community Action of Washington County to apply for assistance.
The Customer Emergency Assistance Program includes:
- Eligible customers can receive credit for to up to 28 CCFs of water and fixed charges towards their water balance
Limits of program use:
- One use per 12-month period
- Customer has a stated emergency
Program eligibility requirements:
- Current TVWD customer
- Single-family residential customer, receiving TVWD bill directly
- Past due water balance
- 60% median income for the past 60 days or enrolled in one of the following:
- Supplemental Nutrition Assistance Program (SNAP)
- Women, Infants and Children (WIC)
- Temporary Assistance for Needy Families (TANF)
- Oregon Health Plan/Medicaid (OHP)
- Free or Reduced Lunch Program
- Utility Assistance
- Public Housing
- Section 8
Customers can qualify for both Customer Emergency Assistance Program funds (one-time-per-year funding for a defined emergency) and the Customer Assistance Program.
