FAQs: Frequently Asked Questions

Community Action of Washington County administers this program and can work directly with customers for assistance on their water bill and other utility assistance programs. Contact Community Action of Washington County to apply for assistance.

The Customer Assistance Program includes:
Program eligibility requirements:
  • Current TVWD customer
  • Single-family residential customer, receiving TVWD bill directly 
  • 60% median income for the past 60 days or enrolled in one of the following (but not limited to):
    • Supplemental Nutrition Assistance Program (SNAP)
    • Women, Infants and Children (WIC)
    • Temporary Assistance for Needy Families (TANF)
    • Oregon Health Plan/Medicaid (OHP)
    • Low Income Home Energy Assistance Program (LIHEAP)
    • Free or Reduced Lunch Program
    • Housing and Urban Development (HUD)
    • Medicaid
Program Duration
  • Enrolled customers will receive the discount for 24 months
  • Enrolled customers will be notified 60 days prior to program expiration. Once customers receive their 60-day expiration notice, they will be eligible to re-apply with Community Action. 
  • If enrolled customer moves out of current premise, they must re-apply with Community Action to receive the discount for the new premise.

Customers can qualify for both Customer Emergency Assistance Program funds (one-time-per-year funding for a defined emergency) and the Customer Assistance Program. 

Community Action of Washington County administers this program and can work directly with customers for assistance on their water bill and other utility assistance programs. Contact Community Action of Washington County to apply for assistance.

The Customer Emergency Assistance Program includes:
Limits of program use:
  • One use per 12-month period
  • Customer has a stated emergency
Program eligibility requirements:
  • Current TVWD customer
  • Single-family residential customer, receiving TVWD bill directly
  • Past due water balance
  • 60% median income for the past 60 days or enrolled in one of the following:
    • Supplemental Nutrition Assistance Program (SNAP)
    • Women, Infants and Children (WIC)
    • Temporary Assistance for Needy Families (TANF)
    • Oregon Health Plan/Medicaid (OHP)
    • Free or Reduced Lunch Program
    • Utility Assistance
    • Public Housing
    • Section 8

Customers can qualify for both Customer Emergency Assistance Program funds (one-time-per-year funding for a defined emergency) and the Customer Assistance Program. 

Community Action of Washington County 

Community Action leads the way to eliminate conditions of poverty and create opportunities for people and communities to thrive. Washington County's residents are strong, resilient, involved in the community, and live with dignity and security. 

211.org

211 is a vital service which connects people to expert caring help. Get a resource or referral online or by phone by dialing 2-1-1.

Are you able to financially assist a neighbor in need with paying their water utility bill? Any amount helps, and some customers simply round up their online bill and donate the difference. While that's often only a few cents, it adds up and every penny counts to those in need. We sincerely thank you for all donations!

Donate While Paying Your Bill Online

Customers who pay their TVWD bills online can donate money to the Customer Emergency Assistance Program. If you would like to donate, please do so when paying your bill online.

Mail a Check to TVWD's Customer Emergency Assistance Program

To donate to this program by check, please mail a check to:

Tualatin Valley Water District Customer Emergency Assistance Program
1850 SW 170th Ave.
Beaverton, OR 97003

Donate to Community Action

Community Action is a Washington County-based organization that provides a variety types of assistance to those who need it, including financial assistance for an assortment of utility bills. You can donate to Community Action by visiting their website.