FAQs: Frequently Asked Questions

Current residential rates can always be found on our Residential Water Rates page.

Current commercial and multi-family rates can be found on our Commercial Water Rates page.  

TVWD rates are set every two years through a structured process that reflects the cost of delivering water to customers while maintaining water infrastructure and meeting regulatory requirements. 

During rate setting processes, TVWD holds public hearings or workshops where customers can provide input on proposed rate changes. This ensures that customers have a chance to ask questions or voice their concerns.

For details about our rates, the rate-setting process, and bill assistance programs, visit our Drinking Water Rates webpage.

TVWD bills most customers every other month (or bi-monthly) to help save on costs. This approach reduces expenses for meter reading, postage, and mailing, allowing us to keep our operations efficient and water rates as low as possible.

Your water use is measured by a water meter. TVWD reads the meter regularly to calculate your bill based on your actual usage.

If we can’t read a water meter for any reason, such as inclement weather, we will send you an estimated bill based on your past water consumption for the same period in previous years. Once TVWD can read the meter again, your next bill will be adjusted to reflect your actual water use. Visit our Estimated Bills Explained webpage for more information.

You can help a TVWD customer in need by donating to the Customer Emergency Assistance Program. Any amount helps, even rounding up your online bill by a few cents can make a difference. 

  • Donate Online: When paying your water bill online through the Customer Self-Service Portal, you can easily contribute to TVWD’s Customer Emergency Assistance Program.
  • Donate by Check: Mail checks to: 
    Tualatin Valley Water District Customer Emergency Assistance Program
    1850 SW 170th Avenue
    Beaverton, OR 97003

Community Action also accepts donations to help Washington County residents. Learn more about donating.