FAQs: Frequently Asked Questions

To determine if TVWD provides your water service, type your address into the online Drinking Water Provider Look Up Tool.

There are a variety of reasons your water may not be flowing correctly:

Planned or Emergency Outages

Your water may have temporarily been shut off for water system maintenance, including installing new water mains or fixing water leaks and breaks. Stay informed about planned and emergency water system outages that could affect water service to your home or business at our System Leaks and Outages page.

Water Main Breaks

Water main breaks disrupt the flow of water through the pipes that supply homes and businesses. When a main breaks, the pressure within the system can drop significantly or be completely lost. If you suspect a water main break, please call us at (503) 848-3000. We are ready to respond to water emergencies 24 hours a day, seven days a week.

Shutoff Due to Non-Payment

As a last resort, TVWD will shut off water service due to non-payment after sending multiple notices, reminders, and phone calls. If you have been shut off due to non-payment, please call us right away at (503) 848-3000. For payment options, visit our Ways to Pay page for bill payment options and our Bill Assistance Programs page for help with your water bill.

 

No. TVWD specializes in providing drinking water services. Your sanitary sewer and stormwater services are managed by a different utility provider.

However, we partner with Clean Water Services and the City of Beaverton to co-bill for our water services and their sanitary sewer and surface water services. This partnership offers greater convenience for our shared customers and helps reduce costs.

Start or stop water service by either:

  • Filling out the form* on our Start/Stop Service webpage, or
  • Contacting Customer Service at (503) 848-3000 or by customerservice [at] tvwd.org (email).

*Before filling out the online form, confirm TVWD is your water provider using the online Drinking Water Provider Look Up Tool.

Everyone in your household should know how to quickly shut off the water in case a pipe breaks. Visit our Shutting Off Your Water webpage for step-by-step instructions on finding your main water shut-off valve, turning off the valve, and what to do if you can’t find the valve or need help.

TVWD offers a snowbird program so customers can temporarily suspend water and sewer fixed charges while they are away from the property for an extended period of time:

  • Minimum of 60 days off: To qualify, your service must be turned off for a minimum of 60 days. There is a charge to cover the additional services related to turning off/on your meter which is applied on your return bill.
  • Maximum of 12 months: After twelve months, contact us to re-establish full service or to make further arrangements.
  • Reduced Billing: While enrolled, you will not be billed fixed water or sewer charges, but you will continue to be billed surface water charges. You may receive a prorated bill for services prior to the snowbird start date.
  • Reactivation: Reactivation will automatically be scheduled based on the date that you requested during enrollment. If you need to change this date, please contact us at least one business day prior. 

There is a fee for participating in this program - see Exhibit B - Other Services charges and Penalties 1e: All Snowbird Turnoffs. For more information or to sign up, call (503) 848-3000.

TVWD crews could be in your neighborhood for a variety of reasons, such as:

  • Reading water meters.
  • Maintenance, repair, or installation of new water infrastructure.
  • Water quality testing.
  • Water system upgrades or installations.
  • Emergency response or leak detection.
  • Preventative maintenance or inspections.

To learn more, visit our Projects webpage for ongoing construction updates or check our Outages webpage for planned or emergency water service outages.