Customers cannot opt out or opt in to the pilot program.
TVWD has received customer feedback stating bi-monthly billing complicates financial planning for some households. To reduce delinquency and service disconnections, we are testing a more predictable monthly cycle.
Automatic payments and paperless billing will adjust to the new monthly due date. No changes are necessary.
The costs of services are not changed by this pilot, only billing frequency. In fact, having a bi-monthly bill split into a monthly bill may help those customers on budgets and fixed incomes be able to balance their budgets more easily.
