Guide for New Homeowners

TVWD offers flexible payment options to make paying your water bill simple and convenient. Choose from credit card, check, automatic payments, paperless billing and more—find the method that works best for you.

Most (but not all) of our customers receive a bill every 60 days that includes drinking water charges and may include sanitary sewer and surface water management charges. If your bill includes sanitary sewer and stormwater charges, these services are managed by a different utility provider.

If a water pipe broke in your home, are you able to find the shut off valve? Having everyone know where it's located is important before you have an emergency.

TVWD offers free faucet aerators, shower heads, and toilet leak dye tabs to help you use less water in your home.

If you think you have a water leak, we have resources to help you find and fix it.

Knowing where your water meter is and keeping it clear of landscaping and debris can be helpful when detecting or fixing a leak on your property.

Stay informed about planned and emergency water system outages that could affect water service to your home.

During emergencies, your water service may be unavailable for several days or even weeks until help arrives or the system is restored. We encourage you to use the following resources to learn how to store water, prepare an emergency kit, and stay ready for any situation.

When you aren't using water efficiently, wasted water is paying for something that you’re not using. TVWD's Water Conservation Program is here to help you get the most from every drop.

TVWD offers a variety of rebate programs for purchasing and installing water-efficient products in your home. These programs help you use less water by paying you to make water-efficient choices.

A safe and reliable drinking water supply is our number one priority. A properly functioning backflow assembly is essential to protect our drinking water.