At TVWD, we are committed to providing reliable, high-quality water to our customers. However, occasional issues can arise that may affect the appearance, taste, or flow of your water. While these issues are often temporary and not indicative of a larger problem, understanding their causes and solutions can help you resolve them quickly and with confidence.
Explore the topics below to learn more about common water-related concerns and practical steps you can take to address them.
Related Questions
Temporary changes to the smell or taste of your water can be caused by several reasons. For more information, visit our why does my water sometimes taste or smell different web page.
Pink film (or slime) in sinks, toilets, and showers is caused by airborne bacteria, commonly Serratia marcescens, thriving in moist, humid environments. The bacteria commonly form small colonies, also called “biofilms” which appear in sink drains, create rings around toilet bowls, and may also be visible on surfaces in a shower. It is not related to water quality. Regular cleaning with chlorine-based products, reducing moisture, and improving ventilation can help prevent its occurrence. For additional information visit our Common Surface Residues page.
Discolored drinking water can occur for several reasons, and while it may be unpleasant, it is not necessarily unsafe. Common causes include issues with home plumbing, routine water system maintenance, or nearby activity such as fire hydrant use. Discolored water is often described as yellow, brown, or rust-colored. Discoloration can also be associated with the water source due to seasonal changes. For more information about the potential causes of water discoloration, visit our Discolored Water: Causes and Solutions page.
Low water flow or pressure can result from several factors, both within your home and the broader water system. The most common causes include:
- Clogged Faucet Screens: Particles or sediment can accumulate in aerators or faucet screens, restricting water flow.
- Home Plumbing Issues: Older or corroded pipes in your home’s plumbing can also contribute to reduced water flow.
- Pipe Leaks or Breaks: Leaks or breaks in pipes, whether in your home or within TVWD’s water system, can reduce water pressure.
- System Maintenance or Repairs: Scheduled maintenance, repairs, or flushing activities in your area may temporarily affect water pressure.
If you experience sudden or persistent low water flow or pressure, check faucet screens for debris and inspect visible pipes for leaks. If the issue persists, contact TVWD at (503) 848-3000 for assistance.
For further assistance or questions, contact our Customer Service team at (503) 848-3000. We're here to help!