Bill Assistance Programs

Stressed About Your Past Due Bill? We are here to help. 

TVWD recognizes that customers may experience financial hardships that limit the ability to pay their water utility bill. If you are struggling financially, you are not alone! We are here to help you.

Available Assistance:

To avoid an interruption in your service, there must be an active and up-to-date payment agreement on your account.

Call (503) 848-3000 or email customerservice@tvwd.org today. We are here to assist you!

Frequently Asked Questions

TVWD Customer Assistance Program Details

Community Action of Washington County administers this program and can work directly with customers for assistance on their water bill and other utility assistance programs. Contact Contact Community Action of Washington County to apply for assistance.

The Customer Emergency Assistance Program includes:
Limits of program use:
  • One use per 12-month period
  • Customer has a stated emergency
Program eligibility requirements:
  • 60% median income per household size or enrolled in one of the following:
    • Supplemental Nutrition Assistance Program (SNAP)
    • Temporary Assistance for Needy Families (TANF)
    • Oregon Health Plan/Medicaid (OHP)
    • LIHEAP or OEAP Energy Assistance since Oct. 1, 2018
    • Supplemental Security Income (SSI)
    • Women, Infants and Children (WIC)
    • Federal Low Income Weatherization (USDOE) since October 1, 2018
    • Tribal Temporary Assistance for Needy Families (Tribal TANF)
  • Single-family residential customer, receiving TVWD bill directly 
  • Past due water balance 
  • Must be a current TVWD customer 
Category: Bill Assistance
Other Assistance Resources
Community Action of Washington County 

Community Action leads the way to eliminate conditions of poverty and create opportunities for people and communities to thrive. Washington County's residents are strong, resilient, involved in the community, and live with dignity and security. 

211.org

211 is a vital service which connects people to expert caring help. Get a resource or referral online or by phone by dialing 2-1-1.

Category: Bill Assistance
How can I help others with their water bill?

Are you able to financially assist a neighbor in need with paying their water utility bill? Any amount helps, and some customers simply round up their online bill and donate the difference. While that's often only a few cents, it adds up and every penny counts to those in need. We sincerely thank you for all donations!

 

Donate While Paying Your Bill Online

Customers who pay their TVWD bills online can donate money to assist customers with emergency assistance needs. Donated money goes to TVWD's Customer Assistance Program. If you would like to donate, please do so when paying your bill online.

 

Mail a Check to TVWD's Customer Assistance Program

To donate to this program by check, please mail a check to:

Tualatin Valley Water District Customer Assistance Program
1850 SW 170th Ave.
Beaverton, OR 97003

 

Donate to Community Action

Community Action is a Washington County-based organization that provides a variety types of assistance to those who need it, including financial assistance for an assortment of utility bills. You can donate to Community Action by visiting their website.

Category: Bill Assistance

Web Links

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