Water Leaks and Outage Information

In an effort to improve the reliability of your water system, there are times when TVWD needs to temporarily turn off service to customers. When these outages are planned, services are typically off in the middle of the day when most residents are at work. It is TVWD's goal to minimize the water service disruption time for all users. We do our best to notify customers of outages and any traffic impacts within at least 48 hours by door hanger, e-mail, or letter.

When unplanned outages or emergencies occur, TVWD crews often have little or no time to warn customers of service stoppages. Crews work hard to restore water service as fast as possible.

Customers in the following areas may experience air in their lines, discolored water or reduced water pressure:

Current reported water leaks and outages

No current reported outages

 

Recently repaired water leaks and outages

Customers in the following areas may experience air in their lines, discolored water or reduced water pressure:

NW Perimeter Drive - planned service shutoff
  • March 20: Localized shut offs to disconnect old water main

What causes water outages?

Planned interruptions

We schedule planned water interruptions to install, maintain or replace vital components of TVWD's water distribution system.

Main breaks and emergency maintenance

If emergency maintenance (such as a water main break) is needed, our crews work quickly to complete the repair and restore water service. Due to the urgency of such situations, TVWD crews top priority is completing the repair. Occasionally, this means water service may be interrupted for periods of time without prior notification.

 

What causes water main leaks?

Aging infrastructure

Natural soil conditions can cause corrosion to old pipes and valves.

Accidental damage to underground pipes.

If you are planning on digging for outdoor and construction projects, be sure to have your water, gas, electric and other utility lines marked by calling 811 or visiting Dig Safely Oregon's website.

Cold weather

Extreme cold during the winter can cause pipes to freeze. Frozen water expands, which can crack pipes. Once the pipes thaw, water comes out of these cracks.

 

What do I do after a water outage?

You may experience air in your water lines, discolored water or low water pressure as a result of temporary water outages.

If you have air in your lines:

  • Run cold water from an outside hose bib or a cold water faucet for 1 to 2 minutes to flush out any air.

If you have discolored water:

  • Continue to flush your home water lines by running an outside hose bib or a cold water faucet inside your home for an additional 1 to 2 minutes.
  • After flushing, check water clarity by running cold water in a bathtub for a few minutes, allowing new water to work its way into your pipes.
  • In some cases, there may be slight discoloration for a few hours.
  • Avoid washing laundry while the water is discolored. Wait until the water runs clear at the tap, then wash a load of dark clothes first.

If pressure or volume seems lower than normal

  • Check your faucet screens for trapped particles.

 

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