Customer Services
Providing Quality Water and Customer Service
TVWD's Customer Service staff is happy to serve you. Feel free
to contact our Customer Service
staff with questions at (503) 848-3000. You can also visit our Contact Us Web Page for a
full departmental contact list. Our office hours are Monday -
Thursday 7 a.m. - 4:30 p.m. and Friday 8 a.m. - 4:30 p.m. We are
closed weekends and holidays.
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 Pay your bill with a
debit/credit card or sign up for Electronic Funds Transfer through
our free online account system. You can also pay by phone or drop
off your payment in person.
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 View your account history, change your billing
address, or sign up for paperless billing either online or by
contacting us.
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 Let us know when you're moving into our District
and we'll be sure to have your water service up and running when
you get there. If you would prefer to do this over the phone, call
(503) 848-3000.
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 Moving out of our service
district? Let us know the date and the final billing address, and
we'll take care of the rest. If you would prefer to do this over
the phone, call (503) 848-3000.
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 Wondering how much you
pay for your water service? Our Residential Water Rates Page can help
you figure it out.
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 Commercial water rates are
calculated differently than residential rates. Our Commercial Water Rates Page shows you
how.
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 Are you unsure about parts of your bill? Our Understanding Your Water Bill Page
will tell you exactly what each part of your bill means.
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 TVWD works closely with other agencies who
provide sewer, surface water and stormwater services for our water
customers.
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 Do you think you have a water leak?
We can help you determine if you have a leak and if so, suggestions
about what you can do.
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 Knowing where your water meter is can be helpful
when detecting a water leak.
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 You can get paid to make
water-efficient choices! We have rebate programs that pay both
residential and commercial customers to purchase water-efficient
goods and services.
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 Are you looking for
information about shutting off your water, cold weather preparation
or preparing for emergencies? If so, please visit our Resources & Outreach Web page.
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 You can update your phone numbers and
emails in our system, without establishing an online account.
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 For more information
about any of the above, please contact TVWD at (503)
848-3000.
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