Customer Services
Providing Quality Water and Customer Service
TVWD's Customer Service staff is happy to serve you. Feel free
to contact our Customer Service
staff with questions at (503) 848-3000. You can also visit our Contact Us Web Page for a
full departmental contact list. Our office hours are Monday -
Thursday 7 a.m. - 4:30 p.m. and Friday 8 a.m. - 4:30 p.m. We are
closed weekends and holidays.
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 Pay your bill with a
debit/credit card or sign up for Electronic Funds Transfer through
our free online account system. You can also pay by phone or drop
off your payment in person.
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 Let us know when you're moving into our District
and we'll be sure to have your water service up and running when
you get there. If you would prefer to do this over the phone, call
(503) 848-3000.
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 Moving out of our service
district? Let us know the date and the final billing address, and
we'll take care of the rest. If you would prefer to do this over
the phone, call (503) 848-3000.
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 You can update your mailing address, phone
numbers and email address without establishing an online
account.
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 Do you think you have a water leak?
We can help you determine if you have a leak and if so, suggestions
about what you can do.
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 Knowing where your water meter is can be helpful
when detecting a water leak.
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 Wondering how much you
pay for your water service? Our Residential Water Rates Page can help
you figure it out.
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 Commercial water rates are
calculated differently than residential rates. Our Commercial Water Rates Page shows you
how.
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 Are you unsure about parts of your bill? Our Understanding Your Water Bill Page
will tell you exactly what each part of your bill means.
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 TVWD works closely with other agencies who
provide sewer, surface water and stormwater services for our water
customers.
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 The Cities of Tigard, Beaverton and
Hillsboro have implemented a right-of-way usage fee (ROW fee) on
the gross revenue received by TVWD from customers within their city
limits. A ROW fee is a charge by a city for locating pipes and
other infrastructure within the public rights-of-way.
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 TVWD has
partnered with Care to Share to provide assistance with water
bills. Care to Share is a Beaverton based non-profit agency that
provides a variety of assistance and resources to citizens in
need.
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