Customer Services
Providing Quality Water and Customer Service
TVWD's Customer Service staff is happy to serve you. Feel free
to contact our Customer Service
staff with questions at (503) 642-1511. You can also visit our Contact Us Web Page for a
full departmental contact list. Our office hours are
Monday-Thursday 7 a.m. - 4:30 p.m. and Friday 8 a.m. -
4:30 p.m. We are closed weekends and holidays.
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 Pay your bill with a
debit/credit card or sign up for Electronic Funds Transfer through
our free online account system. Pay by phone or drop off your
payment in person.
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 Are you looking for
information about shutting off your water, cold weather preparation
or preparing for emergencies? If so, please visit our Resources & Outreach Web page.
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 Let us know when you're moving into our District
and we'll be sure to have your water service up and running when
you get there. If you would prefer to do this over the phone, call
(503) 642-1511.
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 View your account history, change your billing
address, or sign up for paperless billing either online or by
contacting us.
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Disconnect Water Service Online:
Login | Signup
 Moving out of our service
district? Let us know the date and the final billing address, and
we'll take care of the rest. If you would prefer to do this over
the phone, call (503) 642-1511.
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 Do you think you have a water leak?
We can help you determine if you have a leak and if so, suggestions
about what you can do.
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 Wondering how much you
pay for your water service? Our Residential Water Rates Page can help
you figure it out.
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 Knowing where your water meter is can be helpful
when detecting a water leak.
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 Commercial water rates are
calculated differently than residential rates. Our Commercial Water Rates Page shows you
how.
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 Are you unsure about parts of your bill? Our Understanding Your Water Bill Page
will tell you exactly what each part of your bill means.
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 You can get paid to make
water-efficient choices! We have rebate programs that will pay both
residential and commercial customers to purchase water-efficient
goods and services.
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 TVWD works closely with other agencies who
provide sewer, surface water and stormwater services for our water
customers.
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