Customer Services
Providing Quality Water and Customer Service
TVWD’s Customer Service staff is happy to serve you. Feel free to contact our Customer Service staff with questions at (503) 642-1511. You can also visit our Contact Us Web Page for a full departmental contact list.
 Pay your bill with a debit/credit card or sign up for Electronic Funds Transfer through our free online account system. Pay by phone or drop off your payment in person.
|  Are you looking for information about shutting off your water, cold weather preparation or preparing for emergencies? If so, please visit our Resources & Outreach Web page.
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 Let us know when you’re moving into our District and we’ll be sure to have your water service up and running when you get there. If you would prefer to do this over the phone, call (503) 642-1511.
|  View your account history, change your billing address, or sign up for paperless billing either online or by contacting us.
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Disconnect Water Service Online:
Login | Signup Moving out of our service district? Let us know the date and the final billing address, and we’ll take care of the rest. If you would prefer to do this over the phone, call (503) 642-1511.
|  Do you think you have a water leak? We can help you determine if you have a leak and if so, suggestions about what you can do.
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 Wondering how much you pay for your water service? Our Residential Water Rates Page can help you figure it out.
|  Knowing where your water meter is can be helpful when detecting a water leak.
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 Commercial water rates are calculated differently than residential rates. Our Commercial Water Rates Page shows you how.
|  Are you unsure about parts of your bill? Our Understanding Your Water Bill Page will tell you exactly what each part of your bill means.
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You can get paid to make water-efficient choices! We have rebate programs that will pay both residential and commercial customers to purchase water-efficient goods and services. | 
Sewer, Surface Water and Stormwater Service TVWD works closely with other agencies who provide sewer, surface water and stormwater services for our water customers. |
